Shipping & Returns

Returns Policy

Factory_21 is unable to accept returns on customized products due to the extremely low resale capabilites. However, we want to make sure every customer is perfectly satisfied with their order! If you have any issue, large or small, please email us at and we will figure out how to fix it!


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.