Store Policies
Shipping Policies:
All of our shipping prices only include shipping costs to get the item to your location/country - if you are located in a country other than the US, you are responsible for any customs/duties imposed by your country - thanks!
Please Note: We cannot ship to PO Boxes because we ship via UPS so please enter your shipping address accordingly.
Please Note: Our website and PayPal require that we ship to the address shown on your order/payment, otherwise we both forfeit all transaction protection - so please make sure that the address shown on your order is correct.
Refund Policies:
We are unable to accept returns or full refunds on customized products due to the extremely low resale capabilities. However, we want to make sure every customer is perfectly satisfied with their order! If you have any issue, large or small, please email us and we will figure out how to fix it!
Please note: We are not responsible for customer typos - we will copy and paste the exact wording you provide us and send you a proof for approval before we start production - please confirm that the proof is 100% correct before approving. Thanks!
Our Graphics Department makes every effort to portray the color of an item as accurately as possible on our site. However, the color of an item may appear differently according to the settings on your monitor. Unfortunately we cannot guarantee the accuracy of the color displayed on your monitor. Thank you!
FAQs
Q: Are your items dishwasher safe?
A: While our items are technically top-rack dishwasher safe; we only recommend hand washing for personalized items.
Q: How do I personalize my order?
A: Simply email us with all of the personalization information for your order! You can also put the customization information in the "Notes to seller" section through checkout. Please be sure to include the following information: Product Color, Imprint Color, Clipart/Monogram Choice, and Font Choice. We will always email you back a proof of exactly what your design will look like for you to approve. We cannot process an order until we have received approval of your design - please keep this in mind if you are on a tight schedule!
Q: How long will it take to receive my order?
A: Our standard production time is 10 business days/14 total days and we ship using UPS, which takes 1-6 days to deliver depending on your location in the United States (Orders outside of the US will take longer to receive - please email for shipping estimates) We suggest that you order at least 40 days before your event, so that in the rare event that anything goes wrong, we have time to fix it for you! We always want to get your order to you exactly as you ordered and perfectly on-time!
Q: Are your products meant to be reused or disposable?
A: All of our products are made out of high-quality rigid plastic or high-quality thick glass and are meant to be keepsakes, not disposables. Our products are meant to be lifetime mementos of your special event!
All mugs, steins, and cups with handles are automatically printed facing a right-handed drinker unless the buyer states otherwise
PLEASE NOTE: When printing on black products, the deep black of the product tends to affect ink colors, making them several shades darker. Due to this, we recommend white, metallic silver, and metallic gold inks on black items - we can print other colors if you like, but the color will be darker/duller than what is shown on the ink color sheet - thank you for your understanding!
Glass items can sometimes have minor bubbles, this is not considered a defect and is in line with the industry standards.
Some items may have a slight difference in size when manufactured, and may not all be perfectly identical. Please note that our registration can shift from 0-.25".